Exchange Policy

Last updated: 10/09/2023

1. Overview

At Jakinel, we are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not entirely satisfied with your purchase, we are here to help. This Exchange and Return Policy outlines our guidelines and procedures for product exchanges and returns.

2. Eligibility for Exchanges and Returns

To be eligible for an exchange or return, the following conditions must be met:

  • You must request an exchange or return within 3 days from the date of purchase.
  • The item(s) must be in their original, unused, and undamaged condition, with all tags and packaging intact.

3. Exchange Process

3.1. How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact our Customer Support team at [email protected] to initiate the exchange process.
  2. Provide your order number and details of the item you wish to exchange.
  3. Our team will guide you through the process, including return shipping instructions and the selection of a replacement item (if applicable).

3.2. Exchange Options

Depending on availability, you may choose from the following exchange options:

  • Exchange for the same item in a different size or color (subject to availability).
  • Exchange for a different product of equal or lesser value, with the price difference refunded.
  • Store credit for future purchases.

4. Return Process

4.1. How to Request a Return

To request a return, please follow these steps:

  1. Contact our Customer Support team at [email protected] to initiate the return process.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Our team will guide you through the process, including return delivery instructions.

4.2. Refund Options

Once we receive and inspect the returned item(s), you may choose from the following refund options:

  • Store credit for future purchases.
  • Exchange for a different product of equal or lesser value, with the price difference refunded.

5. Delivery Costs

Delivery costs associated with the original purchase are non-refundable, except in cases where the return or exchange is due to an error on our part or a defective product.

6. Return Delivery

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

7. Contact Us

If you have any questions or need further assistance with exchanges or returns, please contact our Customer Support team at [email protected].